Refund policy

# Return and Refund Policy

At Fashistry, we specialize in authentic pre-owned and vintage luxury handbags and accessories. Each item is individually inspected, photographed, and described before it is listed. Because every piece is unique and pre-owned, please review the listing photos, measurements, condition description, included accessories, and authentication information carefully before purchasing.

## 1. Final-sale policy

All purchases are final sale unless the item:

- Is proven inauthentic.
- Is materially different from its listing description.
- Arrives damaged due to shipping.
- Is the wrong item.
- Has a material undisclosed defect.

We do not accept returns for a change of mind, colour preference, size preference, fit, gift choice, or failure to review the listing details before purchase.

## 2. Return request period

If you believe your order qualifies for a return, contact us at shop@fashistry.com within 7 calendar days after delivery.

Your message must include:

- Your order number.
- The reason for the return.
- Clear photographs of the item.
- Clear photographs of the packaging and shipping label if the item arrived damaged or incorrect.

Do not ship anything back until Fashistry has approved the return in writing. Items returned without prior approval may be refused.

## 3. Condition required for an approved return

Approved returns must be received:

- In the same condition as when delivered.
- Unworn and unused.
- With all original tags, security tags, return stickers, accessories, detachable straps, dust bags, boxes, receipts, and authentication documents supplied with the order.
- Without new scratches, stains, odours, makeup marks, damage, alterations, repairs, or signs of use.
- In secure protective packaging suitable for insured shipping.

We may compare the returned item with our listing photographs and condition records. If an item is returned with missing components or new damage, the refund may be reduced or refused.

## 4. Authenticity guarantee

Fashistry guarantees that every item is authentic to the best of our professional and third-party authentication process.

If a qualified, independent authenticator determines that an item is not authentic, contact us immediately. We may request an authentication report from a recognized professional or authentication service before approving a refund.

If the item is confirmed to be inauthentic, Fashistry will provide a full refund, including reasonable return shipping costs.

An authentication certificate supplied with an item is supporting documentation. It does not replace the terms of this policy or any rights available under applicable consumer-protection law.

## 5. Item not as described, wrong item, or shipping damage

If your item is materially different from the listing, the wrong item, or damaged in transit, contact us within 7 calendar days of delivery.

Please keep all original packaging and shipping materials. We may request photographs or other information needed to investigate the issue.

If Fashistry confirms the problem, we will provide return instructions and, where appropriate, a return shipping label. We may offer a replacement only where an identical item is available. Because most of our items are one-of-a-kind, the usual remedy will be a refund.

Minor variations in colour caused by lighting, screen settings, photography, or the natural characteristics of pre-owned materials are not considered defects. Normal signs of age and wear disclosed in the listing are also not considered defects.

## 6. Return shipping

For an approved return caused by an error on our part, a material undisclosed issue, shipping damage, or an authenticity concern, Fashistry will provide return-shipping instructions and will cover reasonable tracked return shipping costs.

For any return that Fashistry agrees to accept as a courtesy, the customer is responsible for return shipping. Original shipping charges are non-refundable unless required by applicable law or the return is caused by an error on our part.

We recommend using a tracked and insured carrier. Fashistry is not responsible for a return that is lost or damaged before delivery to us.

## 7. Return address

For privacy and security reasons, Fashistry does not publish its return address. We will provide the correct return address and shipping instructions after a return has been approved.

## 8. Refunds

Once an approved return is delivered, Fashistry will inspect the item. If the return meets the requirements of this policy, we will issue the approved refund to the original payment method within 10 business days.

Your bank or payment provider may require additional time to post the refund.

Refunds do not include original shipping charges unless the return is due to an error on our part, a material undisclosed issue, or applicable law requires otherwise.

## 9. Order cancellations

Contact us at shop@fashistry.com as soon as possible if you need to cancel an order. We will try to accommodate cancellation requests before the order ships, but cancellation cannot be guaranteed once an order has been processed or shipped.

Once an order has shipped, it is subject to this Return and Refund Policy.

## 10. Consumer rights

This policy does not exclude or restrict any rights you may have under applicable consumer-protection law. If an item is defective, unsafe, misrepresented, or not as described, you may have legal rights beyond this policy.

## 11. Contact

Fashistry
Email: shop@fashistry.com
Website: https://fashistry.com